BussinessWeek conducted a recent survey looking for which companies have the best customer service. Apple ranked 3rd in this lineup making it #1 of all computer manufacturers. The next best computer manufacturer was Dell who placed 23rd.

First place went to L.L. Bean and second place went to USAA, an insurance company. Apple received its’ highest marks for “Quality of Staff” and “Efficiency of Service”. Apple placed 20th in last year’s poll by Business Week, showing that they have made considerable progress over the past year.

Read the rest of this entry »

Let’s reflect. How many mobile devices do you own (i.e. iPods, iPhones, Smartphones, tablet computers, netbooks, wireless broadband devices, etc.)?

How many mobile devices did you own last year?

How many will you likely own next year?

For most of us, this number was small to non-exsistant when we thought about last year’s number, pretty high for this year, and probably higher for next year. The number of mobile devices on the market were just so few. We didn’t have iPhones yet, the mass production of internet-ready smartphones hadn’t been released yet, our iPods only played music (the lucky ones among us benefited from videos too), and our cell phone carriers used to only make phone calls and relay text messages. Now all that has changed. We have seen the introduction of the iPhone, numerous cell phone modems, iPods that surf the net, and even netbooks sold by our wireless carriers for only $99!

Read the rest of this entry »